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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

EXCHANGES, RETURNS AND REFUNDS

How can I return a product?

For returns of online purchases, you have up to 30 days from the shipping date to request a refund in the form of EXCHANGE VOUCHER . If you prefer a refund using the original payment method, the return must be made within 7 days of receiving the order.

Items must be in perfect condition, with all labels intact. Please remember that items purchased at our physical points of sale cannot be exchanged via the website.

HOW TO GET IN TOUCH

To speed up service, please have your 4-digit order number (e.g. #1548) on hand. Our team will respond to your request within 24 hours .

ABOUT ALIX

Alix was founded in 2018 with the purpose of creating conscious and artisanal clothing and accessories. Under the creative direction of Alix Duvernoy, our collections reflect deep cultural and visual research. Each piece is produced on a small scale in Brazil, valuing the time and skill of our artisans, with whom we have built working and affectionate relationships since the first collections.

PAYMENT AND DELIVERY INFORMATION

  • Deliveries : We deliver throughout Brazil.

PAYMENT METHODS

We accept the following payment methods:

  • Credit Cards (pay in up to 6 interest-free installments): Visa, Mastercard, American Express, Discover, JCB, Elo, Hipercard.
  • PayPal
  • Ticket
  • PIX (with 7% discount for payments via PIX)

SIZE GUIDE

For more information on sizes, please visit our size chart here .

PERSONAL SHOPPER

If you need help making your purchase, please contact us via WhatsApp: Click here to talk to us .

PHYSICAL STORE

For those who prefer to see our pieces up close, we have a physical space located at Rua Padre Manuel de Chaves 92, Jardim Europa, São Paulo . Come visit us for a personalized shopping experience and get to know our products up close.

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