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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

EXCHANGES, RETURNS AND REFUNDS

How can I return a product?

For online purchase returns, you have up to 30 days from the shipping date to request a refund via VOUCHER . If you prefer a refund using the original payment method, the return must be made within 7 days of receiving the order.

Items must be in perfect condition, with all tags intact. Please note that items purchased at our physical points of sale cannot be exchanged online.

HOW TO GET IN TOUCH

To expedite service, please have your 4-digit order number handy (e.g., #1548). Our team will respond to your request within 24 hours .

ABOUT ALIX

Alix was founded in 2018 with the purpose of creating conscious, artisanal clothing and accessories. Under the creative direction of Alix Duvernoy, our collections reflect in-depth cultural and visual research. Each piece is produced on a small scale in Brazil, valuing the time and skill of our artisans, with whom we have built close working and loving relationships since our first collections.

PAYMENT AND DELIVERY INFORMATION

  • Deliveries : We deliver throughout Brazil.

PAYMENT METHODS

We accept the following payment methods:

  • Credit Cards (pay in up to 6 interest-free installments): Visa, Mastercard, American Express, Discover, JCB, Elo, Hipercard.
  • PayPal
  • Ticket
  • PIX (with 7% discount for payments via PIX)

SIZE GUIDE

For more information on sizes, visit our size chart here .

PERSONAL SHOPPER

If you need help making your purchase, please contact us via WhatsApp: Click here to talk to us .

PHYSICAL STORE

For those who prefer to see our pieces up close, we have a physical location located at Rua Padre Manuel de Chaves 92, Jardim Europa, São Paulo . Come visit us for a personalized shopping experience and learn about our products up close.


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